Privacy Policy
Effective Date: 2025/10/23
Last Updated: 2025/10/23
Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.com (“Site”) or purchase our products and services (“Products”).
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information to process your orders and provide better service.
1.1 Personal Information
When you make a purchase or create an account, we may collect:
· Name, email address, phone number, billing/shipping address;
· Payment details (processed securely through third-party payment providers);
· Order and transaction history;
· Customer service interactions.
1.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
· IP address, browser type, and operating system;
· Pages viewed, referral source, and time spent on our Site;
· General location (based on IP address).
For details about cookies and tracking technologies, please see our separate Cookie Policy.
2. How We Use Your Information
We use the information we collect to:
· Process and fulfill orders and payments;
· Communicate with you about your purchases, delivery, and support requests;
· Improve our website, products, and services;
· Send marketing communications (only with your consent);
· Prevent fraud and comply with legal obligations.
3. Sharing Your Information
We share personal information only as necessary to provide our services, including with:
· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;
· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;
· Legal Authorities: when required to comply with applicable laws or lawful requests.
We do not sell, rent, or trade your personal data to third parties.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.
When your information is no longer required, we securely delete or anonymize it.
5. Your Rights
Depending on your location, you may have the right to:
· Access, update, or correct your personal data;
· Request deletion of your personal data;
· Withdraw consent for marketing communications;
· Request data portability.
To exercise these rights, please contact us at service@sylvoxtv.com.
If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.
9. International Transfers
We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.
We encourage you to review this page regularly to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
SylvoxTV
Email: service@sylvoxtv.com
Website: https://www.sylvoxtv.com
