Warranty

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.com and authorized resellers can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.

2. We will not accept any return requests for products purchased from unauthorized third-party suppliers.

3. Customer must contact the sylvox team with your order ID or purchase proof and the detail of the product issue at service@sylvoxtv.com to request a return/refund/repair/replace before returning products. Sylvox will provide you with the shipping label, RMA from, and return address in the mail.

4. Sylvox are responsible for all return shipping costs for quality problem.

5. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.

6. If the returned product is not in original packaging: artificial damage causes to affect the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.

7. We will handle your request (sending you a replacement or refund)once getting your returning item.

PS: If the consumer cancels the order before the delivery time, and the order is canceled within the time specified by the website, the order can be canceled.

(2) What does the warranty not cover?

(a). The wrong way of use and improper repair by the user caused the failure or damage.

(b). Failure or damage resulting from individual deliberate relocation, handling, or accidental dropping after purchase.

(c). Other unavoidable external factors cause failure and damage.

(d). Improper use of the equipment caused by water or other solution of damage.

(e). Failure caused by a lightning strike or other electric system reasons.

(f). Damage caused by using power supply other than specified voltage.
 
Warranty Period:

*Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 12 months.

*Sylvox warrants that this product conforms to the manufacturer's specifications and will be free of defects in material and workmanship should any defect occur.

*Sylvox will correct the defect subject to the following conditions:

(a) Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as set forth in the user’s manual or other applicable Product documentation.

(b) Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider or a Sylvox authorized service center or dealer.

(c) Any replacement of accessories, glassware, consumable or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.

(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.

(e) Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.

(f) Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.

(g) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.

(h) A Product that is not installed following installation instructions is included with the Product.

(i) Any signal reception problems (including antenna-related problems), images “burnt” into the screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).
 
No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.
 
The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
 
For any questions, feel free to contact us via service@sylvoxtv.com at any time!

Shipping

We currently have a warehouse located in Rancho Cucamonga, CA, USA.
Customers from other countries need to contact us at
presale@sylvoxtv.com to confirm the shipping fee.

The Shipping Information is as follows：

Normally the goods will be shipped within 48 hours after confirming your order.

Orders placed after 2pm CDT on Friday will be processed the following Monday.

Prices
All prices on the official website are exclusive of taxes. You must pay
the applicable taxes according to your local tax policy at checkout.
Tracking your shipment
We use standard logistics providers to ship your items. You will receive
one or more tracking numbers in the confirmation email we send you
when your order ships. This tracking number can be used to check the
status of your shipment on the provider's website using the links
provided.

Order not received
lf you do not receive your order within the estimated delivery time
frame, please contact us at service@sylvoxtv.com. Our team will surely
solve your problem.

Return & Refund Policy

30-day Hassle-free Returns and Exchanges

Customer Service Support:

Email: service@sylvoxtv.com

Return Address: 1440 Brooks St. Suite # 4 Ontario, Ca 91762.

Service Hotline: +1(866)979-5869 (Monday-Friday, 9:00 AM-5:00 PM EST)

Warranty Policy:

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.com and authorized resellers can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.

2. We will not accept any return requests for products purchased from unauthorized third-party suppliers.

3. Customer must contact the sylvox team with your order ID or purchase proof and the detail of the product issue at service@sylvoxtv.com to request a return/refund/repair/replace before returning products. Sylvox will provide you with the shipping label, RMA from, and return address in the mail.

4. Sylvox are responsible for all return shipping costs for quality problem.

5. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.

6. If the returned product is not in original packaging: artificial damage causes to affect the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.

7. We will handle your request (sending you a replacement or refund)once getting your returning item.

PS: If the consumer cancels the order before the delivery time, and the order is canceled within the time specified by the website, the order can be canceled.

>>> Extended Warranty Policy

1. Model-Specific Purchase Requirement
Customers must ensure that the extended warranty service selected matches the exact model of the television purchased. If the incorrect extended warranty service is purchased, Sylvox reserves the right to:
 (a) Request payment of the price difference for the correct warranty service.
 (b) Deem the purchased extended warranty as invalid. In such cases, a refund for the incorrect warranty purchase will be automatically processed by our system.
 (c) If the actual extended warranty service you purchase is higher than the price you should have purchased, we will contact you by email presale@sylvoxtv.com to refund the difference.

2. Extended Warranty Purchase Window
The extended warranty service must be purchased within 30 days of the original television order. Any attempts to purchase the extended warranty beyond this 48-hour window will not be accepted. Additionally, the extended warranty service cannot be purchased as a standalone product without an associated television order placed within the applicable timeframe.

(2) How to return a product for a refund? (30 days no reason /money-back guarantee)

30-Day "no questions asked” policy for equipment returned undamaged and in original shipping cartons. Customers must contact the Sylvox team at service@sylvoxtv.com to submit an after-sales application, we will provide you with the shipping label, RMA form, and return address in the mail. Please include your original order number or order proof in the email and ensure that the item is returned within 30 days. No refunds will be issued until the item is received in its original packaging (with its documentation and accessories). Sylvox is responsible for all return shipping costs for quality problems. If the returned unit is installed and used, Sylvox shall have the right to charge restocking fees of 20% of the product value, and the return freight costs are the responsibility of the customer.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Products returned after 30 days of purchase due to manufacturer defects are subject to evaluation and repair under our one-year Limited warranty. If in the event a television fails under the terms noted in the Return Policy, Sylvox will deliver a replacement television if an onsite repair is not recommended or possible at the sole discretion of Sylvox. The customer must contact the Sylvox team at service@sylvoxtv.com to require a new replacement, Sylvox will provide you with the return shipping label and RMA in the mail, and the customer is obligated to return the original television within thirty (30) days and Sylvox will send you a new replacement via UPS or FedEx once we get your original television.

(3) Refunds

Once we receive and verify the condition of your product, a refund is initiated. The way your refund is processed depends on your original payment method.

For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

(4) What does the warranty not cover?

(a). The wrong way of use and improper repair by the user caused the failure or damage.

(b). Failure or damage resulting from individual deliberate relocation, handling, or accidental dropping after purchase.

(c). Other unavoidable external factors cause failure and damage.

(d). Improper use of the equipment caused by water or other solution of damage.

(e). Failure caused by a lightning strike or other electric system reasons

(f). Damage caused by using power supply other than specified voltage.

Warranty Period:

*Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 12 months.

*Sylvox warrants that this product conforms to the manufacturer's specifications and will be free of defects in material and workmanship should any defect occur.

*Sylvox will correct the defect subject to the following conditions:

(a) Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as set forth in the user’s manual or other applicable Product documentation.

(b) Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider or a Sylvox authorized service center or dealer.

(c) Any replacement of accessories, glassware, consumable or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.

(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.

(e) Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.

(f) Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.

(g) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.

(h) A Product that is not installed following installation instructions is included with the Product.

(i) Any signal reception problems (including antenna-related problems), images “burnt” into the screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).

No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.

The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For any questions, feel free to contact us via service@sylvoxtv.com at any time!

Effective Date: 2025/10/23
Last Updated: 2025/10/23

Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.com (“Site”) or purchase our products and services (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and provide better service.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

· Name, email address, phone number, billing/shipping address;

· Payment details (processed securely through third-party payment providers);

· Order and transaction history;

· Customer service interactions.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

· IP address, browser type, and operating system;

· Pages viewed, referral source, and time spent on our Site;

· General location (based on IP address).

For details about cookies and tracking technologies, please see our separate Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

· Process and fulfill orders and payments;

· Communicate with you about your purchases, delivery, and support requests;

· Improve our website, products, and services;

· Send marketing communications (only with your consent);

· Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We share personal information only as necessary to provide our services, including with:

· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;

· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;

· Legal Authorities: when required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

When your information is no longer required, we securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the right to:

· Access, update, or correct your personal data;

· Request deletion of your personal data;

· Withdraw consent for marketing communications;

· Request data portability.

To exercise these rights, please contact us at service@sylvoxtv.com.

If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. International Transfers

We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SylvoxTV
Email: service@sylvoxtv.com
Website: https://www.sylvoxtv.com

Effective Date: 2025/10/23
Last Updated: 2025/10/23

Welcome to SylvoxTV (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.sylvoxtv.com (“Site”) and your purchase of any products or services (“Products”). By using our Site or purchasing from us, you agree to these Terms.

Please read them carefully before proceeding.

1. Use of Our Site

By accessing our Site, you represent that you:

· Are at least 18 years old (or the age of majority in your jurisdiction);

· Have the legal capacity to enter into a binding contract; and

· Will use our Site only for lawful purposes in accordance with these Terms.

We may refuse service, suspend accounts, or cancel orders at our discretion if we believe a user violates these Terms or applicable law.

2. Account Registration

Creating an account allows you to track orders and manage preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

If you suspect unauthorized access, please notify us immediately at service@sylvoxtv.com.

3. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to:

· Limit or cancel quantities per customer, per household, or per order;

· Modify or update pricing, descriptions, or availability at any time; and

· Refuse or cancel orders that appear fraudulent or in violation of these Terms.

Payments must be completed at the time of purchase using approved payment methods (e.g., credit/debit cards, PayPal, Klarna). All prices are listed in U.S. dollars (USD) unless otherwise stated.

4. Shipping and Delivery

We ship to regions listed on our Site. Delivery times are estimates and may vary due to carrier delays, customs clearance, or external factors.

Once an order is shipped, title and risk of loss transfer to the customer. We are not responsible for delays or damages caused by shipping carriers.

5. Returns and Refunds

Please refer to our Return Policy for full details regarding eligibility, time frames, and procedures for returns and refunds.

Returned products must be in original packaging, unused, and include all accessories.

6. Warranty and Product Support

6.1 Limited Warranty

SylvoxTV outdoor TVs and accessories come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use and conditions.

· The warranty period begins on the date of original purchase.

· Warranty coverage typically includes repair or replacement of defective parts at our discretion.

· Damage resulting from misuse, improper installation, accidents, alterations, or unauthorized repairs is not covered.

· Cosmetic damage, normal wear and tear, and environmental factors (such as lightning strikes, corrosion from chemicals, or water intrusion due to improper installation) are excluded from coverage.

6.2 Weatherproof & Outdoor Use

Sylvox outdoor TVs are designed for weather resistance, not total exposure to severe elements. To maintain coverage:

· Always install the product in accordance with the provided installation and safety guidelines.

· Avoid submersion or continuous water exposure.

· Use proper enclosures or mounting when required.

6.3 Warranty Claims

To file a claim:

1. Contact support@sylvoxtv.com with your order number, proof of purchase, and a description of the issue.

2. We may request photos, serial numbers, or additional documentation.

3. Approved claims may result in repair, replacement, or refund at our discretion.

Shipping costs for returns under warranty may vary depending on the nature of the claim and applicable consumer protection laws.

6.4 Extended Support

We provide technical support and setup assistance for all registered customers. For out-of-warranty products, repair services and parts may be available for a fee.

For full details, please visit our Warranty Policy (if applicable) or contact us directly.

7. Intellectual Property

All content on this Site — including text, graphics, images, videos, product descriptions, and logos — is owned by or licensed to SylvoxTV and protected by copyright and trademark laws.

You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

8. User Content and Reviews

You may post product reviews and comments as long as they do not contain:

· Offensive, defamatory, or unlawful content;

· Spam, promotional material, or misleading information;

· Malware or harmful code.

By submitting content, you grant SylvoxTV a perpetual, royalty-free, worldwide license to use, reproduce, and display your submission for promotional or commercial purposes.

9. Third-Party Services and Links

We may use third-party tools or link to external websites (e.g., for payments, shipping, or analytics). We are not responsible for their content, accuracy, or practices.

Use of third-party services is governed by their own terms and policies.

10. Disclaimer of Warranties

The Site and all Products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, SylvoxTV and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from:

· Your use of the Site or Products;

· Errors, delays, or interruptions in service; or

· Loss of data or profits.

In any case, our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless SylvoxTV, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Site, your breach of these Terms, or your violation of applicable law.

13. Governing Law

These Terms shall be governed by and construed under the laws of the State of California, without regard to its conflict of law principles.

Any disputes shall be brought exclusively in the state or federal courts located in Los Angeles County, California.

14. Changes to Terms

We may modify these Terms from time to time. Updated versions will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms or your product warranty, please contact us:

SylvoxTV
Email: service@sylvoxtv.com
Website: https://www.sylvoxtv.com