Warranty Policy

(I) Warranty Period

1. Sylvox provides a 12-month limited warranty for standard products (selected products enjoy a 2-year limited warranty), covering defects in materials and workmanship under normal use.

2. Warranty duration by product category:

   • Standard products: 1 year

   • Commercial displays: 3 years

   • Cinema Pro Series: 2 years

(II) Applicable Purchase Channels

1. This warranty policy applies only to products purchased through the official Sylvox website (www.sylvoxtv.com) or the authorized dealers listed below.

2. Products purchased from unauthorized third-party sellers are not covered under this warranty.

(III) Warranty Coverage

1. During the warranty period, Sylvox will provide free repair or replacement for failures caused by defects in materials or workmanship, provided the product is used normally and in accordance with the user manual. Covered issues include:

   • (1) Display abnormalities (such as dead pixels or uneven brightness).

   • (2) Failures of core components, including the motherboard, power module, and speakers.

   • (3) Cracks in the housing or sealing issues (excluding damage caused by misuse or human factors).

2. If the product cannot be repaired, Sylvox will provide a replacement television, subject to return of the original unit.

3. Replacement products will be the same size and model, with fully functional performance.

(IV) Exclusions from Warranty Coverage

The warranty does not cover the following:

• Shipping costs, transportation damage, or damage caused during unpacking and/or removal of protective packaging materials.

• Repairs required due to improper, incorrect, or insufficient AC power voltage.

• Any equipment that has been improperly installed; modified, tampered with, adjusted, repaired, or damaged by anyone other than Sylvox or its authorized representatives; or damaged due to power surges, improper voltage supply, inadequate signal reception, or integration with other products.

• Any failure, loss, damage, or personal injury resulting from accidents, negligence, misuse, abuse, improper operation, maintenance, storage, modification, or failure to follow normal operating procedures as outlined in the user manual.

• Damage caused by fire, flood, lightning, or other acts of nature.

• Products purchased from unauthorized sellers or owned by anyone other than the original end user.

• Products with original factory serial numbers that have been removed, defaced, altered, or tampered with in any way.

• Indirect, incidental, or consequential damages, except where prohibited by federal or state law.

• Cosmetic damage, surface blemishes, or appearance damage caused by normal wear and tear or exposure to external chemicals.

(V) Warranty Service Process

1. Customers must contact customer service via email at service@sylvoxtv.com, providing the order number and a detailed description of the issue.

   • (1) Valid proof of purchase is required (e.g., order number or invoice).

   • (2) The product must have been purchased through the Sylvox official website (www.sylvoxtv.com) or an authorized sales channel.

   • (3) The product must have been installed and used in accordance with the user manual.

2. After review and approval, Sylvox will provide a Return Merchandise Authorization (RMA) label and return address. Customers must return the product within 30 days.

(VI) Extended Warranty

1. Types and Purchase Channels

   • Official Sylvox Extended Warranty: Customers purchasing products through the Sylvox official website (www.sylvoxtv.com) may choose to purchase a paid 2-year extended warranty.

2. Extended Warranty Service Confirmation and Contact

   • Customers should confirm the extended warranty provider based on the purchase channel.

   • If purchased through the Sylvox official website, extended warranty services are provided directly by Sylvox. Please contact official customer support at service@sylvoxtv.com.

   • When requesting extended warranty service, customers must provide the original proof of purchase and the extended warranty agreement number for verification.

   • For information about extended warranty coverage, please click the link below:
     https://sylvoxtv.com/pages/warranty-policy-2026

3. Important Notes

   • Extended warranty services offered by authorized dealers may include separate terms (such as deductibles or differences in service methods). Please review their specific policies carefully.

   • Sylvox is not responsible for disputes arising from non-official extended warranty services. Such issues must be resolved directly with the dealer.

(VII) Other Terms

1. Out-of-Warranty Service: Paid repair services are available after the warranty period expires. Fees will be quoted based on inspection results.

2. Legal Rights: This policy does not affect any additional rights you may have under applicable local laws.

If you have any questions, please contact our customer service team:

• Phone: +1 (866) 979-5869 (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time)

• Email: service@sylvoxtv.com

Sylvox reserves the right of final interpretation of this warranty policy.

I. Return Eligibility

1. Applicable Sales Channels

a) This return policy applies only to orders placed through the official SylvoxTV website:
    www.sylvoxtv.com
b) For purchases made through authorized distributors, please contact the respective seller or customer service center directly.
c) Products purchased from unauthorized third-party sellers are not eligible for return or refund.

2. Return Timeframe

a) 30-Day Hassle-Free Returns
    Products must be in good condition with complete and intact packaging (see detailed requirements below).
b) Beyond 30 Days
    Only warranty service is available for defective products within the 1-year warranty period.
    Non-warranty issues will be handled at the customer’s expense.

II. Return Conditions & Process

1. Returns Within 30 Days

a) Unopened Products

• Original packaging sealed and intact

• All accessories included

• Full refund, including taxes

• Return shipping costs are the customer’s responsibility

b) Opened but Unused Products

• No signs of use

• All accessories included

• Refund amount will exclude original shipping fees and may be subject to a restocking fee

2. Exchange Service

a) If an exchange is required due to product quality issues, SylvoxTV will cover round-trip shipping costs.
b) Customers approved for Advanced Replacement must return the original device within 30 days of receiving the replacement. Failure to do so will result in:
    ① Permanent revocation of advanced replacement privileges;
    ② Temporary suspension of after-sales services;
    ③ SylvoxTV reserves the right to pursue legal remedies.

III. Refund Information

1. Refund Processing

a) Refunds will be initiated within 7–10 business days after the returned product is received and inspected.
b) Credit/debit card refunds will be issued to the original payment method.
    The actual posting time depends on the issuing bank. Customers are advised to contact their bank for details.

2. Non-Returnable Situations

Returns will be refused under the following circumstances:
a) Products that have been modified, improperly installed, or intentionally damaged;
b) Damage caused by inadequate or incorrect packaging during return shipping
    (20% of the order amount will be deducted as compensation for losses);
c) Lack of valid proof of purchase or purchases made through unauthorized sales channels.

IV. Responsibilities & Important Notes

1. Shipping Cost Responsibility

a) Returns within 30 days: Customer is responsible for return shipping costs
    (except in cases of confirmed quality defects).
b) Exchanges or warranty returns: Shipping costs are covered by SylvoxTV.

2. Customer Obligations

a) Retain original packaging and shipping documents (photo documentation is recommended);
b) Ensure that all accessories, manuals, and documentation are included in the return package.

3. Final Determination

a) All returns and refunds are subject to SylvoxTV’s inspection and final approval.

V. Need Assistance?

Customer Service Phone:
1-866-979-5869
(Monday–Friday, 9:00 AM–5:00 PM EST)

Email:
service@sylvoxtv.com

Effective Date: 2025/10/23
Last Updated: 2025/10/23

Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.com (“Site”) or purchase our products and services (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and provide better service.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

· Name, email address, phone number, billing/shipping address;

· Payment details (processed securely through third-party payment providers);

· Order and transaction history;

· Customer service interactions.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

· IP address, browser type, and operating system;

· Pages viewed, referral source, and time spent on our Site;

· General location (based on IP address).

For details about cookies and tracking technologies, please see our separate Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

· Process and fulfill orders and payments;

· Communicate with you about your purchases, delivery, and support requests;

· Improve our website, products, and services;

· Send marketing communications (only with your consent);

· Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We share personal information only as necessary to provide our services, including with:

· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;

· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;

· Legal Authorities: when required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

When your information is no longer required, we securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the right to:

· Access, update, or correct your personal data;

· Request deletion of your personal data;

· Withdraw consent for marketing communications;

· Request data portability.

To exercise these rights, please contact us at service@sylvoxtv.com.

If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. International Transfers

We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SylvoxTV
Email: service@sylvoxtv.com
Website: https://www.sylvoxtv.com

Effective Date: 2025/10/23
Last Updated: 2025/10/23

Welcome to SylvoxTV (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.sylvoxtv.com (“Site”) and your purchase of any products or services (“Products”). By using our Site or purchasing from us, you agree to these Terms.

Please read them carefully before proceeding.

1. Use of Our Site

By accessing our Site, you represent that you:

· Are at least 18 years old (or the age of majority in your jurisdiction);

· Have the legal capacity to enter into a binding contract; and

· Will use our Site only for lawful purposes in accordance with these Terms.

We may refuse service, suspend accounts, or cancel orders at our discretion if we believe a user violates these Terms or applicable law.

2. Account Registration

Creating an account allows you to track orders and manage preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

If you suspect unauthorized access, please notify us immediately at service@sylvoxtv.com.

3. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to:

· Limit or cancel quantities per customer, per household, or per order;

· Modify or update pricing, descriptions, or availability at any time; and

· Refuse or cancel orders that appear fraudulent or in violation of these Terms.

Payments must be completed at the time of purchase using approved payment methods (e.g., credit/debit cards, PayPal, Klarna). All prices are listed in U.S. dollars (USD) unless otherwise stated.

4. Shipping and Delivery

We ship to regions listed on our Site. Delivery times are estimates and may vary due to carrier delays, customs clearance, or external factors.

Once an order is shipped, title and risk of loss transfer to the customer. We are not responsible for delays or damages caused by shipping carriers.

5. Returns and Refunds

Please refer to our Return Policy for full details regarding eligibility, time frames, and procedures for returns and refunds.

Returned products must be in original packaging, unused, and include all accessories.

6. Warranty and Product Support

6.1 Limited Warranty

SylvoxTV outdoor TVs and accessories come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use and conditions.

· The warranty period begins on the date of original purchase.

· Warranty coverage typically includes repair or replacement of defective parts at our discretion.

· Damage resulting from misuse, improper installation, accidents, alterations, or unauthorized repairs is not covered.

· Cosmetic damage, normal wear and tear, and environmental factors (such as lightning strikes, corrosion from chemicals, or water intrusion due to improper installation) are excluded from coverage.

6.2 Weatherproof & Outdoor Use

Sylvox outdoor TVs are designed for weather resistance, not total exposure to severe elements. To maintain coverage:

· Always install the product in accordance with the provided installation and safety guidelines.

· Avoid submersion or continuous water exposure.

· Use proper enclosures or mounting when required.

6.3 Warranty Claims

To file a claim:

1. Contact support@sylvoxtv.com with your order number, proof of purchase, and a description of the issue.

2. We may request photos, serial numbers, or additional documentation.

3. Approved claims may result in repair, replacement, or refund at our discretion.

Shipping costs for returns under warranty may vary depending on the nature of the claim and applicable consumer protection laws.

6.4 Extended Support

We provide technical support and setup assistance for all registered customers. For out-of-warranty products, repair services and parts may be available for a fee.

For full details, please visit our Warranty Policy (if applicable) or contact us directly.

7. Intellectual Property

All content on this Site — including text, graphics, images, videos, product descriptions, and logos — is owned by or licensed to SylvoxTV and protected by copyright and trademark laws.

You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

8. User Content and Reviews

You may post product reviews and comments as long as they do not contain:

· Offensive, defamatory, or unlawful content;

· Spam, promotional material, or misleading information;

· Malware or harmful code.

By submitting content, you grant SylvoxTV a perpetual, royalty-free, worldwide license to use, reproduce, and display your submission for promotional or commercial purposes.

9. Third-Party Services and Links

We may use third-party tools or link to external websites (e.g., for payments, shipping, or analytics). We are not responsible for their content, accuracy, or practices.

Use of third-party services is governed by their own terms and policies.

10. Disclaimer of Warranties

The Site and all Products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, SylvoxTV and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from:

· Your use of the Site or Products;

· Errors, delays, or interruptions in service; or

· Loss of data or profits.

In any case, our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless SylvoxTV, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Site, your breach of these Terms, or your violation of applicable law.

13. Governing Law

These Terms shall be governed by and construed under the laws of the State of California, without regard to its conflict of law principles.

Any disputes shall be brought exclusively in the state or federal courts located in Los Angeles County, California.

14. Changes to Terms

We may modify these Terms from time to time. Updated versions will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms or your product warranty, please contact us:

SylvoxTV
Email: service@sylvoxtv.com
Website: https://www.sylvoxtv.com

Shipping Policy

Warehouse Location

Our warehouse is located in Rancho Cucamonga, California, USA.

For customers outside the United States, please contact us at presale@sylvoxtv.com to confirm international shipping availability and fees prior to placing an order.

Shipping Information

• Orders are typically shipped within 48 hours after order confirmation.

• Orders placed after 2:00 PM CDT on Friday will be processed on the following Monday.

Pricing and Taxes

All prices listed on our official website exclude taxes. Applicable taxes will be calculated and collected at checkout in accordance with your local tax regulations.

Tracking Your Shipment

We ship orders using reliable logistics providers. Once your order has shipped, you will receive a confirmation email containing one or more tracking numbers. You may use these numbers to track your shipment directly on the carrier’s website via the provided links.

Order Not Received

If you do not receive your order within the estimated delivery timeframe, please contact us at service@sylvoxtv.com. Our customer support team will promptly assist you and resolve the issue.

Warranty Policy

(I) Warranty Period

1. Sylvox provides a 12-month limited warranty for standard products (selected products enjoy a 2-year limited warranty), covering defects in materials and workmanship under normal use.

2. Warranty duration by product category:

   • Standard products: 1 year

   • Commercial displays: 3 years

   • Cinema Pro Series: 2 years

(II) Applicable Purchase Channels

1. This warranty policy applies only to products purchased through the official Sylvox website (www.sylvoxtv.com) or the authorized dealers listed below.

2. Products purchased from unauthorized third-party sellers are not covered under this warranty.

(III) Warranty Coverage

1. During the warranty period, Sylvox will provide free repair or replacement for failures caused by defects in materials or workmanship, provided the product is used normally and in accordance with the user manual. Covered issues include:

   • (1) Display abnormalities (such as dead pixels or uneven brightness).

   • (2) Failures of core components, including the motherboard, power module, and speakers.

   • (3) Cracks in the housing or sealing issues (excluding damage caused by misuse or human factors).

2. If the product cannot be repaired, Sylvox will provide a replacement television, subject to return of the original unit.

3. Replacement products will be the same size and model, with fully functional performance.

(IV) Exclusions from Warranty Coverage

The warranty does not cover the following:

• Shipping costs, transportation damage, or damage caused during unpacking and/or removal of protective packaging materials.

• Repairs required due to improper, incorrect, or insufficient AC power voltage.

• Any equipment that has been improperly installed; modified, tampered with, adjusted, repaired, or damaged by anyone other than Sylvox or its authorized representatives; or damaged due to power surges, improper voltage supply, inadequate signal reception, or integration with other products.

• Any failure, loss, damage, or personal injury resulting from accidents, negligence, misuse, abuse, improper operation, maintenance, storage, modification, or failure to follow normal operating procedures as outlined in the user manual.

• Damage caused by fire, flood, lightning, or other acts of nature.

• Products purchased from unauthorized sellers or owned by anyone other than the original end user.

• Products with original factory serial numbers that have been removed, defaced, altered, or tampered with in any way.

• Indirect, incidental, or consequential damages, except where prohibited by federal or state law.

• Cosmetic damage, surface blemishes, or appearance damage caused by normal wear and tear or exposure to external chemicals.

(V) Warranty Service Process

1. Customers must contact customer service via email at service@sylvoxtv.com, providing the order number and a detailed description of the issue.

   • (1) Valid proof of purchase is required (e.g., order number or invoice).

   • (2) The product must have been purchased through the Sylvox official website (www.sylvoxtv.com) or an authorized sales channel.

   • (3) The product must have been installed and used in accordance with the user manual.

2. After review and approval, Sylvox will provide a Return Merchandise Authorization (RMA) label and return address. Customers must return the product within 30 days.

(VI) Extended Warranty

1. Types and Purchase Channels

   • Official Sylvox Extended Warranty: Customers purchasing products through the Sylvox official website (www.sylvoxtv.com) may choose to purchase a paid 2-year extended warranty.

2. Extended Warranty Service Confirmation and Contact

   • Customers should confirm the extended warranty provider based on the purchase channel.

   • If purchased through the Sylvox official website, extended warranty services are provided directly by Sylvox. Please contact official customer support at service@sylvoxtv.com.

   • When requesting extended warranty service, customers must provide the original proof of purchase and the extended warranty agreement number for verification.

3. Important Notes

   • Extended warranty services offered by authorized dealers may include separate terms (such as deductibles or differences in service methods). Please review their specific policies carefully.

   • Sylvox is not responsible for disputes arising from non-official extended warranty services. Such issues must be resolved directly with the dealer.

(VII) Other Terms

1. Out-of-Warranty Service: Paid repair services are available after the warranty period expires. Fees will be quoted based on inspection results.

2. Legal Rights: This policy does not affect any additional rights you may have under applicable local laws.

If you have any questions, please contact our customer service team:

• Phone: +1 (866) 979-5869 (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time)

• Email: service@sylvoxtv.com

Sylvox reserves the right of final interpretation of this warranty policy.