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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions? Contact our customer support.
Do I need to setup an account to place an order?
No, you do not need to set up an account to place an order. You can check out as a guest. However, creating an account is optional and may be helpful if you'd like to track your order history more easily or receive updates in the future.
How long will it take to get my orders?
For orders within the United States, delivery typically takes 2-5 business days after the order is placed.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery. For full details, including eligibility and return conditions, please refer to our Return &Refund Policy page here: https://sylvoxtv.com/pages/return-refund-policy
What is your warranty policy?
We offer a 1-year standard warranty. You may also purchase a 2-year extended warranty, for a total of 3 years of coverage. For full details, please visit: https://sylvoxtv.com/pages/warranty-policy-2026
