Cookie Policy

This www.sylvoxtv.com site uses small files called cookies to help us understand how visitors use our site and, in some cases, customize or optimize their experience. This policy describes the types of cookies used and why we use them, and also how you can control them. You can change the settings of your browser in order to modify the permissions you grant to us and to third parties regarding the storage of cookies on your device and their accessibility.

What are cookies?

Cookies are small text files that are used to store information. Cookies are stored on your device when the website is loaded on your browser. These cookies help us make the site work properly, make it safer, provide a better user experience, and understand how the site behaves by analyzing what works and what needs to be improved.

How do we use cookies?

Like most online services, our website uses first-party and third-party cookies for various purposes. Proprietary cookies are mainly necessary for the site to function properly and do not collect user identification data. The third-party cookies used on our website are mainly used to understand the performance of the site, how you interact with the site, keep our services safe, and improve future interactions.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of the website. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information such as the number of visitors to the website, the number of unique visitors, which pages of the site have been visited, the origin of the visit, etc. This data helps us understand and analyze how the website is performing and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content such as videos or sharing content on the website on social media platforms.

Preferences: These cookies help us to memorize your settings and browsing preferences such as your language preference so that you have a better and more efficient experience on future visits to the website.

The list below shows the cookies used on our website.

How can I control the cookie preferences?

If you decide to change your preferences at a later time during the browsing session, you can click on the “Privacy and Cookie Policy” tab on the screen. This will display the consent notice again and you can change your preferences or withdraw your consent entirely.
In addition, different browsers offer different methods to block and delete cookies used by websites. You can change your browser settings to block/delete cookies. To find out more about how to manage and delete cookies, visit wikipedia, allaboutcookies.

Privacy Policy

1. Introduction

We take your privacy very seriously. The following privacy policy describes our role as data controllers, what data we collect on our websites, how and why we collect it, and your right to control it.

As a responsible organization, we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data (name, address, e-mail, telephone number) processed through this site, in order to comply with the General Data Protection Regulation. ("GDPR") and comply with any local regulations. However, data transmission via the Internet can, in principle, have security gaps; therefore it is not possible to guarantee absolute protection. For this reason, each interested party is free to transmit his personal data to us using alternative means, such as the telephone.

2. Name and address of the data controller

For the purposes of the GDPR, other data protection regulations applicable in USA, and other provisions relating to data protection, the data controller is: Sylvox

Ownership and interpretation of the Sylvox website

Mail: service@sylvoxtv.com

Website: www.sylvoxtv.com

As controllers, we are responsible for deciding how to store, use and protect personal data. We are also responsible for responding to your requests for information about how we use your personal data.

3. Type and source of data

Navigation data

The computer systems and software procedures used to operate the Site acquire, during their normal operation, some personal data (defined log files) whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category includes IP addresses or domain names of the computers used by users who connect to the Site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request. to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters relating to the operating system and the user's IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning.

Cookies
To ensure the functioning of the Site and improve the service offered, the Site uses cookies. Cookies are small text files that the sites visited by the user send to his terminal (usually the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user. For more information, to know the cookies used on the Site and possibly disable them and/or deny consent, please refer to the cookie policy.

Personal data provided voluntarily by the interested party
Sylvox collects and will process the Personal Data you directly and knowingly provide through the Site when placing your online purchase order, and/or your registration on the Site and/or the newsletter service, and/or a request to our Service. Customers, as well as those provided by filling in the Customer Card at a Sylvox sales point. Such data includes, for example, name and surname, postal address and email address, telephone, and date of birth. Furthermore, the optional, explicit, and voluntary sending of e-mails through the Site and/or to the addresses indicated on the Site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message sent.

4. Purpose of data processing

Personal Data may be used for the following purposes:

(a) to respond and satisfy all your requests and therefore to manage the relationship between you and SYLVOX;
(b) to process your online purchase order and therefore to carry out all order management activities (including the administrative management of the contract, the shipment of products, the management of payments, credits and any disputes and the fraud prevention), as well as in the fulfillment of all the obligations imposed by the laws and regulations in force.

(c) profiling purposes: for the processing of individual or group studies, surveys, analyses and statistical and/or market research, in relation to your preferences on our products, in order to offer a personalized service to your needs and promote cultural and recreational initiatives and activities that could interest you;
(d) marketing purposes: to contact you and/or send you (by post, telephone, email, and other forms of electronic communication) information and promotional communications, including commercial ones, newsletters, advertising material, catalogs, and invitations to events, relating to SYLVOX products and services.

5. Methods of processing

Personal Data will be processed using suitable electronic or automated, computerized, and telematic tools, or through manual paper processing, with logic strictly related to the purposes for which the personal data were collected and, in any case, in such a way as to guarantee security and confidentiality of the data. Personal Data will be processed by SYLVOX internal staff for the purpose authorized for processing in the context of the performance of the assigned work duties, and possibly for what is necessary and/or instrumental for the execution of the purposes indicated above by external subjects who will act on behalf of sylvox as external processors (e.g. service providers, shippers, technicians who carry out maintenance of IT services,

We also inform you that if you consent to the processing of your Personal Data for the purposes referred to in letters (c) and (d) of paragraph 2, your data will automatically be visible and/or shared with all the Sylvox (at inside and outside America), adopting all suitable and appropriate security and confidentiality measures required by the relevant applicable legislation.

6. Who has access to your personal data

We share your personal data with the following parties:

Our staff: Your personal data will be made accessible to our staff only where necessary for the performance of their job role.

Companies belonging to our same group: For the purpose of providing you with a service.

Partners and resellers: For the purpose of responding to your inquiries about products and services that are not provided directly by Sylvox.

Police and Law Enforcement: Assist in the investigation and prevention of crime.

We do not disclose personal information except in the cases mentioned above. We can communicate statistical and analytical information to third parties but we will verify that this information is aggregated and does not allow the identification of specific persons.

External service providers: Sylvox uses external service providers to support, for example, information technology and other administrative support services in the operation of this website.

Regulatory and law enforcement agencies: if it is necessary to disclose or share your Personal Information to comply with any legal obligations or regulatory requirements

7. Transfer of personal data

Transfer of personal data

We do not currently transfer data outside America

8. Cookie

Our web pages use "cookies". Cookies are text files that are stored on your computer via an Internet browser.

Many Internet sites and servers use cookies. These contain the so-called cookie ID which uniquely identifies the cookie. It consists of a character string through which servers and Internet pages can be assigned to the browser in which the cookies were stored. This allows the servers and websites visited to distinguish the individual user's browser from other browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Thanks to cookies, we can offer users of our site targeted services and content. Find out more about our Cookie Policy.

9. Monitoring and analysis

Google statistics

Sylvox also uses analytics services, such as Google Analytics, to collect and analyze your information. generally, analytics services do not identify individual users. Many analytics services allow you to opt-out of data collection. For example, to learn more about Google Analytics practices and to opt-out, visitwww.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

10. Children's personal information

We consider a child to be anyone under the age of 14 or a younger age specified by applicable data protection laws. We do not knowingly collect personal data from or about children without the consent of a parent or guardian. Where we collect personal data from children, we will always do everything possible to verify that consent has been given or authorized by the child's parent or guardian.

11. Policy updates

We may update this privacy policy from time to time to reflect changes in the way we treat personal data (if we implement new systems or processes that involve a new use of personal data) or to clarify the information we have provided in this document. The changes will comply with applicable data protection laws.

We advise you to periodically check for any updates to this document but we will inform you directly of changes made to the document or to the way we use your personal data when required by law.

Last updated: December 2021